Customers on the City of Grenada’s water system are drowning after recently receiving extremely high water bills, some exceeding $1,000.
However, one city official said the problem has been detected and will be resolved.
According to Grenada City Manager Stan Amos the incorrect invoicing was caused by an issue with the meter-reading software. He added that the issue is currently being resolved and said that adjustments will be made.
“We had several of our customers experience bills that were higher than normal because of the glitch,” Amos said. “This was caused by that issue we had with our software and when the software came back up it pulled a lot of data from other months. As a result, the bills were issued out and were more than normal.”
During last Monday night’s city council meeting, Ward 6 City Councilman Larry Vance, along with Ward 4 Councilman Michael Smith said they had received calls from angry customers about the unexpected hike in their bills.
“I’ve had several citizens call me about this and they’ve all complained about their bills being higher,” Vance said.
Amos said that there were some instances where bills were higher due leaks and other residential matters that were out of the city’s control. Nevertheless, the water department is making the necessary adjustments for those affected by the software issue.
“We’re asking that the citizens remain patient with us, we are working to get this problem corrected,” Amos concluded.
